About Us:
Responsive Answering Service is a U.S.-based contact center offering domestic and near-shore call center solutions. We specialize in inbound, outbound, and business process outsourcing services, seamlessly integrating with our customers’ businesses to deliver exceptional brand care. With a focus on high-quality standards and comprehensive training, we’re growing fast—and we want you to grow with us!
Key Responsibilities:
- Manage high call volumes from inbound phone traffic
- Follow company policies and procedures to handle calls efficiently and professionally
- Achieve member engagement targets by adhering to departmental guidelines
- Respond to customer complaints and resolve issues following company standards
- Multitask across several applications in a fast-paced environment
- Demonstrate excellent verbal and written communication skills
Requirements:
- Desktop or Laptop running Windows 11 or higher (no Chromebooks or MacBooks)
- Friendly, enthusiastic, and social personality
- Self-motivated with strong written communication skills
- Inbound call center experience (preferred)
Preferred Qualifications:
- High school diploma or GED
- 3+ years of customer service experience
Salary & Benefits:
- Pay: $13.00 - $14.00 per hour
- Health benefits after 90 days for full-time employees
- PTO for full-time employees
- 401K with matching contributions after 1 year of service
Schedule: Full-time or Part-Time
- Split shifts (e.g., Mon 6a-9a & 2p-6p)
- Evenings
- Weekends and holidays (required )
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