All candidates are required to come into office for training and nesting which is included in these dates. No time off is expected during this time, no planned time off is permitted.
Post-training hours and location:
8:00am - 6:00pm EST - may receive shift anywhere between those hours.
Transition to more of a work from home model after training. Will need to come into office if there is a system issue - will need to come in with hours' notice in order to correct issue and continue working.
Will also need to come into work once a month or as needed for team meetings.
***Strong home internet connection is required. At least 50 Mbps internet speed. Internet connectivity from home is required while we are in a virtual environment. Must have high speed internet (DSL, Cable, FIOS, etc) and can connect to their router/modem via a LAN cable (not wireless). Most wireless router/modems have the capability/port for a LAN cable.
Required Skills and Experience:
- Suggested 2+ years of experience in Customer Service. Prior Call Center experience is highly preferred.
- Must live within one hour commute of Warwick, RI.
- Experience navigating multiple screens while delivering good customer experience.
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