Job Description
Description Position: Overnight Audit-Front Desk Location: Fairport, NY, US As the Night Auditor in Fairport, NY, you play a crucial role in enhancing the experience of tired travelers arriving for an overnight stay in a clean and cozy room. Your responsibilities include meticulously reviewing the previous day's operations to ensure accuracy and provide valuable insights for the management team the following day.
Here are the key duties of the Night Auditor:
- Maintain Accountability: Ensure the prompt and accurate processing of all hotel records from the previous day to supply crucial data for management decisions.
- Create Memorable Guest Experiences: Engage with guests during check-out, demonstrating genuine care and interest in their stay to address any encountered issues.
- Deliver Exceptional Guest Service: Efficiently and courteously assist weary guests checking in during the night shift to help them settle in smoothly.
- Provide Helpful Assistance: Act as the primary point of contact for guest inquiries and requests overnight, aiming to exceed expectations with informative and prompt responses.
- Ensure Safety and Security: Adhere to established safety and security procedures, proactively address potential issues, and assume the role of the "manager on duty" if necessary, showcasing a strong commitment to guest and property safety.
Responsibilities •Conduct night audit duties accurately and efficiently to ensure the smooth operation of the hotel during overnight hours.
•Review and reconcile daily transactions, including room charges, sales, and revenue reports.
•Handle guest check-ins and check-outs during late-night hours, providing exceptional customer service.
•Utilize reservation software to manage room bookings and guest inquiries effectively.
•Maintain security by monitoring surveillance cameras and ensuring the safety of guests and the property.
Qualifications •This role requires good verbal and written English communication skills, with experience in a hotel or related field preferred.
•An accounting background is also preferred but not required although a strong, accurate attention to detail is necessary.
•Previous experience working the front desk is preferred. You must be able to handle cash or credit transactions and have front-office software proficiency.
•This job requires light workexerting up to 20 pounds of force occasionally and/or up to 10 pounds frequently with a regular need to lift, carry, push, pull, or otherwise move objects.
•From time to time, you may need to assist with luggage which may require you to exert force of up to 50 pounds of force. This role may be asked to assist with van service if so a valid driver's license will be required. Long hours, many of which may be spent standing, as well as the ability to work independently, are essential.
•This job is the overnight shift hours of 9pm - 7am primarily.
•Schedules do vary week from week.
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